Information we collect
Depending on how you interact with us, we may collect:
- Contact information such as your name, business name, phone number, and email address.
- Service information such as service and billing addresses, requested dates, dumpster or junk-removal selections, site access details, notes, photos, materials, and disposal details.
- Transaction and support information such as estimates, invoices, payment status, refunds, communications, and issue history. Payment-card details are handled by payment processors and are not intended to be stored in our website forms.
- SMS records such as opt-in status, consent source, consent timestamp, consent language version, message status, and opt-out activity.
- Technical information such as IP address, browser, device, referring page, pages viewed, and cookie or analytics identifiers, subject to applicable choices and settings.
How we use information
- Provide quotes, schedule and perform services, manage deliveries, pickups, swaps, extensions, removals, and closeout.
- Communicate about requests, bookings, payments, changes, support, completion, and a post-service review request.
- Calculate service areas, travel distance, pricing, taxes, and operational requirements.
- Maintain business records, improve our website and services, measure advertising results, prevent fraud or abuse, and comply with legal, safety, carrier, and accounting requirements.
SMS privacy
SMS participation is optional. If you opt in, we use your mobile number to send messages about your quote, booking, delivery, pickup, service updates, and one post-service review request. Message frequency varies, typically 1–6 messages per booked service. Message and data rates may apply. Reply STOP to opt out or HELP for help.
Consent is not a condition of purchase. Learn more in our SMS Terms and Conditions and review the exact consent methods on our SMS Consent page.
Retention and security
We retain information for as long as reasonably necessary to provide services, maintain operational and financial records, document consent, resolve disputes, enforce agreements, and satisfy legal or carrier requirements. Retention periods vary by record type.
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No transmission or storage system can be guaranteed completely secure.
Your choices
- Do not select the optional SMS checkbox if you do not want text messages.
- Reply STOP to opt out of future automated SMS messages.
- Use browser or device controls for cookies and similar technologies.
- Contact us to request access, correction, or deletion of information, subject to identity verification and legal recordkeeping exceptions.
Children and policy changes
Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through service-request forms.
We may update this policy as our practices or requirements change. The effective date above identifies the current version, and material changes will apply prospectively.
Contact us
For privacy questions or requests, contact Marvin’s Hauling through our contact page or call (615) 651-9423. We are locally owned and operate from Smyrna, Tennessee.